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As your pet’s veterinarian, we have a thorough understanding of their medical history, current needs, and temperament. To further serve our patients, we provide an in-house pet pharmacy which allows us to better monitor your pet’s health when taking prescribed medications. Offering you and your pet the convenience of having an in-house pharmacy allows you to easily obtain your pet’s prescription while you wait, after your office visit, or have it prepared for pick-up.
Some of the items available include:
We get a lot of requests for medications to be called in, emailed or faxed to other pharmacies. Due to the time that is involved in this process for each prescription for each patient (and sometimes this can be 5-6 prescriptions per patient), hours can be lost daily just trying to reach and work with these other companies. If we carry the medication, we do our very best to price match with the lowest price online and if you still choose to get the product elsewhere, we will write a written prescription you can pick up in our office, but we will not mail it, call it in or fax it to another company.
It will be your choice to deal with the pharmacy once you have the prescription. Obviously, if your pet needs something we don’t carry, we will make an exception and do everything possible to help you obtain it – we just can’t do this for the items we already stock. We hope you understand our position on this and continue use our pharmacy for matched low prices.
Return policy for prescriptions
The National Association of Boards of Pharmacy and FDA Compliance Policy Guideline 7132.09 state that our facility is not to allow patients to return unused prescriptions or over-the-counter products. Our office is held solely responsible in any instance of altered or contaminated prescription drugs harming any pet or pet owner. For this reason, we cannot accept any returns of opened items or any returned prescriptions. Also, any items that are beyond their expiration date are not acceptable for return. Please keep in mind that these policies are set in place to protect you and your pet from receiving potentially harmful substances.
If you have any questions about this policy or our pet pharmacy, please contact us at your convenience.